Technical Team
As per Client’s and the project requirements, Technical team prepares a check list to make sure we have the right setup in place.
We deliver the need of your data smoothly, on time, at a very competitive cost. We provide our clients as single full fledge source for multinational data collection online, by telephone, IDI, FGD, Mystery Shopping and/or face-to-face interviews. The entire process is managed in-house, with global reach. Our language experts are multilingual with native fluency that to meet your cultural nuance with the strict quality control process.
We have over 25 CATI stations, in housed . We have more than 15 multi language expertise base to assist you even the most complex and lengthy interviews with ease. Our team work across global time zones with 24/7 availability. We ensure the resulting data with highest quality just because of our world-class expertise in action to bring high-performance insights at your fingertips. Our automated predictive dialler centre interviews customer by leveraging Auto Dialer. Our CATI services are fully comprehensive, covering all your needs for questionnaire design, design functions, automatic call scheduling, interviewer training, and enterprise reporting.
Agriculture
Apparel, Textile& Fashion
Automotive
Education
Energy
FMCG
Food & Beverages
Games, Apps & Social Media
Healthcare& Life Sciences
Home Appliances
IT & Telecommunication
Logistics
Pharmaceuticals
Real Estate & Construction
Retail & Chain Store
Travel & Tourism
We collect information and all vital reports regarding events on a real time basis by accessing voice recordings and analysis reports.
We at Frequent Research train the agents, supervisors, project managers, quality team and adhere to the standards set by ESOMAR, and the MRSI code of conduct.
We employ an experienced team of telephone interviewers. Some of them are experts in interviews with respondents who demand a special approach, or in exploring difficult subjects (interviews with senior management, representatives of scientists, physicians).
Our CATI Centre staff are multilingual, and we always allocate native speakers to projects fielded outside of English speaking countries to ensure the utmost accuracy in our research and translation.
We have capabilities to completing complex projects with difficult screening audiences like B2B professionals ( CXO, Directors, Senior and Middle Management staff, Dealers, Distributors, Retailers), Healthcare professionals ( across all stake holders. i.e. physicians across specialties, patients, care takers, pharmacists, nurses, etc.), IT professionals ( CIO, CTO, Technology leaders, IT heads, IT Manager) and Consumers
We also have our reliable partners globally who has their own CATI Studios. The Studio is equipped with a modern system for managing telephone surveys. All stations have a fast connection to the Internet, so we can also perform research on clients' systems. The work of telephone interviewers is fully supervised. Moreover, we possess the ability to record all interviews.
B2C, B2B & Healthcare CATI research
Lead Generation
Appointment setting
Tele Surveys
Customer Loyalty Programs
Information gathering
Direct sales
Welcome Call
Our typical CATI /CAWI project operation consists of following steps Setup
As per Client’s and the project requirements, Technical team prepares a check list to make sure we have the right setup in place.
Depending on the project volume and size, a dedicated project manager is been appointed. Later a telephonic or in person briefing is given to the agents appointed on the project.
Mock Calls are conducted to understand the agents understanding on the topic and the questionnaire flow. Probing is defined exactly at the points where ever required to establish the desirable quality.
Data entry and notes or transcripts are done for further analysis purpose.
Depending on Client and project requirement, Video or Audio recordings are done.
The quality control procedures and protocols are laid down.
Depending on the project requirements, we do 30% - 100% back checks and authentication of the respondent interviewed.
Our Quick & Accurate Secondary Research service provides clients with comprehensive and reliable information on a variety of topics. Our research is conducted using reputable sources and advanced search techniques to ensure accuracy and completeness.
We have more than 4 years of experience on managing and producing CATI, online( B2C,B2B & Healthcare studies).
The basis of our success and great growth is that we exceed the clients expectations every time, making sure the quality of studies is followed in every step of the field. We have a high criteria among our interviewers, all of them have over 5 years experience on conducting research studies; every single interviewer has also a huge responsibility on our field work. Even the most difficult projects will be done by our experienced team.
Following is a summary of our recent accomplishments:
1. 190 in-depth interviews among physician specialists in Norway, Denmark, Sweden, and Germany. The study was conducted with a tight turnaround and tight budget.
2. We recruited doctors, directors, hospital administrations to complete an online survey. 60 minutes online-survey, totally 200 interviews in Germany.
3. 240 minutes CATI-interviews among 10 different type of surgeons in Japan, China, Australia and India, totally 300 interviews. The study was conducted with a tight budget and timing.
4. We Interviewed 750 Director and above target (500+Employee size companies) in Multi country like Mexico, Australia, Philippines, South Africa, UAE, Russia, Belgium, Netherland, Sweden & France.
5. The Interview were conducted in English and local languages.
6. 350 Business Card-owners were interviewed by CATI in USA & UK , regarding their corporate credit card usage and the usage of personal vs corporate credit cards.
7. In-depth interviews with the directors of the banks in Indonesia & Malaysia we also made the analysis by using desk research and results from the survey.
8. 400 pharmacists were interviewed and followed up in France, Germany, USA & Australia. The study was conducted with a tight turnaround.
9. We interviewed managers and builders from the largest Construction Companies in Finland and Sweden, also adding the value of desk research for to help the client with the analysis.
10. We recruited physician specialists to take part to online-community program. Participants were recruited from Japan, Korea, England and France.
11. We interviewed certain type of patients (high criteria) in Sri Lanka, MENA (KSA & UAE) totally 520 interviews. The study was conducted with a tight timeline.
12. We Interviewed 620 Procurement Manager For Australia, Malaysia, Indonesia & Sri Lanka Region. The study was conducted for Ink Jet Printers User Industries.
We are a full service market research company and provide largest global respondent databases across 60+ markets and provides the highest quality of research recruiting with our in-house recruitment department! We will connect you with the perfect respondents. We offer one stop solution for all your qualitative needs with our highly experienced research team for Global Recruiting. Incentive Management. Moderation, Translation, Transcription. Our Qualitative research includes, Positioning and Communication Checks, Trend Research, Packaging Research, Customer Segmentation, Blue Sky Explorations, Trigger & Barrier Studies, Brand Audits & User and Attitude Research
100% authenticated data collection process with audio proof and validated by back check
Examine the authenticity of each and every interview to remove duplicity and erroneous data by re-contacting the respondents, spontaneous checks etc.
All results are checked immediately for completeness and plausibility
Strict Selection & allocation system of field interviewers
Central briefing of all key personnel on project needs
Regular data backups are done
Regular and timely feedback to clients on the project progress
Aim to exceed our client’s expectations by delivering top quality deliverables
Strict Confidentiality Policies are followed
With a team of experienced project handlers, researchers, and automation experts we have the resource to interview your target audience for key data. Our Capabilities ensure you to choose us for the below reasons
We are an ISO 9001:2015 . ISO 27001: 2015. ISO 20252: 2019 Certified Company with experience in market research projects. We are backed by 6 years of experience in computer-aided telephonic interview services for product launches, Insurance, healthcare, and other customer satisfaction surveys to help you the market in depth
With our unmatchable & transculent process we ensure high quality data with extreme confidentiality . We take care of designing questionnaire keeping your data quality and security on high priority.Our high-quality solution is 98% accurate and 100% transparent so you can see how your project is being implemented from start to finish. We audit the output and reports from the research to ensure high accuracy. Our CATI call center has the technology to detect customer churn via voice recording
We ensure quick turnaround time and quality results to save our clients valuable time and concern.
We employ secure FTP and firewalled VPN that facilitates safe transmission of project files. You can send your files without concerns about loss or misuse.
O2I's CATI market Research is a solution that has produced exceptional results for an array of industries such as software, online printing, real estate, retail, broadcasting, and much more.
We always flexible to meet our client budget expectations and to make their outsourcing with us more competetive our flexible pricing leverage you to avail services that fit your budget
We provide 24*7 a dedicated team member on our clients projects to address their query and concerns and to get them updated with all project progress.
Our CATI infrastructure is modern and equipped with the latest resources that will allow you to get maximum satisfaction for the service we render. Get faster, safer, and better results by electing to work with us.
Get 27/7 support anytime, anywhere. We offer consistent support to resolve any challenges you face in the quickest manner. We got you covered in all aspects with our time zone support.
We provide largest global respondent databases across 60+ markets to help our clients to reach the right and quick recruitment in place for their research needs.
We are experts in project design, development and management, national recruiting, and hosted focus groups in our superior facility in-house; along with survey design, construction and dissemination, advanced analytics, and fieldwork.
We offer our best-in-the-industry recruiting process to our clients . We are in our continuous efforts to deliver the best possible pool of research participants everything about our choice, communication and hospitality programs attract the best possible end-user contributors. We recruit the best possible outcome for the professional researchers we serve.
Get 27/7 support anytime, anywhere. We offer consistent support to resolve any challenges you face in the quickest manner. We got you covered in all aspects with our time zone support.
We deliver a distraction-free environment that facilitates the best possible responses and feedback for your projects and always try to provide optimal facilitation and advance project management in the best possible environment.
Our OnSite, OnLine, or InField research teams work closely with you to tailor and coordinate your project with precision and caret to provide you quick and advance results.
