privacy policy

Last Updated: February 23, 2026

Frequent Research Fieldwork Solutions Pvt. Ltd. (“Frequent Research,” “the Company,” “we,” “our,” or “us”) is a professional market research and fieldwork services organization headquartered in India. We specialize in providing quantitative and qualitative research solutions, panel management, respondent recruitment, data collection, and field operations services to clients across various industries.

Our operations are conducted through multiple platforms and brands, including but not limited to:

  • https://www.frequentresearch.com
  • Survey Surfing brand
  • Turn2Opinion panel
  • MyFrequentRewards panel
  • MyHealthOpinions panel
  • Other research communications and digital recruitment platforms

This Privacy Policy applies to personal data collected through our corporate website, panel websites, survey platforms, recruitment channels, client projects, and any other interactions conducted under the Frequent Research Fieldwork Solutions Pvt. Ltd. name or its associated brands.

We are committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains in detail:

  • The types of personal data we collect
  • The purposes for which we collect and process such data
  • The legal bases under applicable data protection laws for processing personal data
  • How we store, safeguard, and share personal data
  • The rights available to individuals regarding their personal information

Our privacy practices are designed to comply with applicable data protection and privacy laws, including but not limited to the General Data Protection Regulation (GDPR), the Digital Personal Data Protection Act (India), and other relevant international data protection standards where applicable.

By accessing our website(s), registering as a panel member, participating in our surveys, or otherwise engaging with our research activities, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.

If you do not agree with the terms of this Privacy Policy, you should discontinue use of our websites and refrain from participating in our research programs.

Scope of This Privacy Policy

This Privacy Policy governs the collection, use, processing, storage, and disclosure of personal data by Frequent Research Fieldwork Solutions Pvt. Ltd. in connection with its websites, research platforms, panels, communications, and related services.

This Policy applies to personal data collected from or about:

  • Visitors accessing and browsing our corporate website
  • Individuals who register for or join our proprietary panels
  • Survey respondents participating in online, offline, telephonic, or mobile-based research
  • Participants in qualitative or quantitative research studies
  • Individuals who interact with our recruitment advertisements or survey invitations
  • Individuals who communicate with us via email, telephone, forms, or other electronic means
  • Users engaging with our brands, including Turn2Opinion, MyFrequentRewards, MyHealthOpinions, Survey Surfing, and related research platforms

This Policy applies regardless of the device used to access our services, including desktop computers, laptops, tablets, and mobile devices.

Exclusions

This Privacy Policy does not apply to:

  • Surveys or research programs conducted entirely on third-party platforms where Frequent Research Fieldwork Solutions Pvt. Ltd. does not control the means or purposes of processing personal data
  • Third-party panel providers who independently determine how your personal information is processed
  • External websites, applications, or services that may be linked from our Site
  • Client-managed survey environments where we act solely as a data processor under contractual instruction
  • Independent partner, vendor, or advertiser privacy practices

Where we act as a data processor on behalf of a client or third-party panel provider, the applicable privacy policy of that organization may govern the processing of your personal data.

Third-Party Privacy Practices

Our websites and communications may contain links to external websites or services operated by third parties. We do not control and are not responsible for the privacy, security, or data handling practices of those third parties.

We strongly encourage you to review the privacy policies of any third-party website, panel provider, or service before submitting personal information.

Voluntary Participation in Research

Participation in any survey, panel activity, focus group, interview, usability test, or other market research program conducted or facilitated by Frequent Research Fieldwork Solutions Pvt. Ltd. is entirely voluntary.

You are under no obligation to participate in any research activity, and your decision to participate or not will not affect your access to our general website content.

At all times, you retain the right to:

  • Decline to answer any specific survey question
  • Exit or discontinue participation at any stage of a survey or research study
  • Withdraw your consent for future participation
  • Request access to, correction of, or deletion of your personal data, subject to applicable legal and contractual limitations

If you withdraw from a survey before completion, you understand that you may not qualify for any associated incentive or reward, depending on the program terms.

In certain cases, research data may already have been anonymized or aggregated at the time of your deletion request. Once anonymized, such data can no longer be linked back to you and therefore may not be removable.

Participation Through Third-Party Panels

If you access our surveys through a third-party panel provider, affiliate network, or partner platform:

  • Your direct contractual relationship remains with that third-party panel provider.
  • That organization acts as the primary data controller for your registration information.
  • Frequent Research Fieldwork Solutions Pvt. Ltd. may act as a data processor, processing personal data strictly in accordance with the instructions provided by that panel provider or client.

In such cases, requests relating to account management, profile updates, or panel membership may need to be directed to the relevant third-party provider.

We encourage participants to review the privacy policies of third-party panels through which they are invited to participate.

Types of Personal Data We Collect

Frequent Research Fieldwork Solutions Pvt. Ltd. collects personal data only after obtaining your informed consent or where otherwise permitted under applicable data protection laws. The categories of personal data we may collect include the following:

A. Identification Information

We may collect basic identifying information necessary to register you as a participant, communicate with you, or administer research programs, including:

  • Full name
  • Email address
  • Telephone or mobile number
  • Postal or residential address
  • IP address
  • Unique panel identification number
  • Government-issued ID (only where required for payment verification or fraud prevention)

This information is used to manage participation, send survey invitations, process incentives, and maintain account security.

B. Demographic and Profile Information

To match you with relevant research opportunities, we may collect demographic and profiling data, such as:

  • Age or date of birth
  • Gender
  • Education level
  • Employment status and occupation
  • Marital status
  • Income bracket
  • Geographic location

Providing accurate demographic information improves qualification rates and research targeting.

C. Technical Information

When you access our website or survey platforms, we may automatically collect certain technical data, including:

  • Browser type and version
  • Device type (mobile, desktop, tablet)
  • Operating system
  • IP address and general location
  • Cookies and tracking identifiers
  • Log files and usage data

This information helps us:

  • Ensure platform functionality
  • Prevent fraudulent activity
  • Improve user experience
  • Monitor survey performance and quality control

D. Research Data

During your participation in surveys or research activities, we may collect:

  • Survey responses
  • Consumer opinions and preferences
  • Behavioral insights
  • Product feedback
  • Open-ended responses
  • Audio or video recordings (only where you have provided explicit consent)
  • Screen recordings (for usability research, where consented)

Research data is generally analyzed in aggregated or anonymized form before being shared with clients.

Where sensitive personal data (such as health-related information) is collected, we obtain explicit consent as required by law.

E. Payment and Incentive Information (If Applicable)

If you qualify for rewards or incentives, we may collect necessary payment details, including:

  • PayPal ID
  • Bank account details
  • UPI ID
  • Amazon Gift Voucher selection or details
  • Other digital wallet information

Payment information is collected solely for the purpose of processing incentives and is handled securely.

Legal Basis for Processing

(GDPR & India Digital Personal Data Protection Act Compliance)

Frequent Research Fieldwork Solutions Pvt. Ltd. processes personal data in accordance with applicable data protection laws, including:

  • The General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable
  • The Digital Personal Data Protection Act, 2023 (India) (“DPDP Act”)
  • Other relevant international privacy laws where required

We process personal data only where a lawful basis exists. The lawful bases on which we rely include the following:

1. Consent

We process personal data based on your freely given, specific, informed, and unambiguous consent, particularly when:

  • You register as a panel member
  • You agree to participate in surveys or research studies
  • You provide sensitive personal data (e.g., health-related information)
  • You agree to receive research invitations or marketing communications
  • You consent to audio, video, or screen recordings

You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

2. Performance of a Contract

We may process personal data where it is necessary for the performance of a contract or to take steps prior to entering into a contract, including:

  • Administering panel memberships
  • Delivering survey participation services
  • Processing and delivering incentives or rewards
  • Managing client research projects

Without such processing, we may not be able to provide certain services.

3. Legitimate Business Interests

We may process personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms. These interests may include:

  • Ensuring research quality and data integrity
  • Preventing fraud and duplicate participation
  • Improving survey targeting and panel management
  • Maintaining network and information security
  • Internal analytics and service improvements

Where we rely on legitimate interests, we conduct appropriate assessments to ensure your rights remain protected.

4. Compliance with Legal Obligations

We may process personal data where necessary to comply with applicable laws and regulatory requirements, including:

  • Financial reporting and taxation obligations
  • Fraud prevention and anti-money laundering requirements
  • Law enforcement requests
  • Court orders or regulatory investigations
Transparency and Fair Processing

Where required under applicable law, we:

  • Obtain clear and affirmative consent before processing
  • Provide transparent privacy notices
  • Inform you of the purpose and legal basis of processing
  • Limit processing to what is necessary for specified purposes
  • Implement safeguards for sensitive personal data

We do not process personal data for purposes that are incompatible with those originally disclosed without obtaining further consent, unless otherwise permitted by law.

How We Use Your Information

Frequent Research Fieldwork Solutions Pvt. Ltd. uses personal data only for legitimate, specified, and transparent purposes consistent with applicable data protection laws. We may use personal data for the following purposes:

1. Conducting Market Research Activities

We use your information to:

  • Administer online and offline surveys
  • Conduct quantitative and qualitative research studies
  • Facilitate focus groups, interviews, and usability testing
  • Analyse consumer opinions, behaviours, and preferences
  • Deliver research insights to our clients in aggregated or anonymized formats

2. Matching Participants with Relevant Studies

We use demographic and profiling information to:

  • Determine eligibility for research projects
  • Match participants with appropriate surveys
  • Improve targeting accuracy
  • Enhance participation opportunities

Accurate profile data increases the likelihood of qualifying for relevant research studies.

3. Improving Research Quality and Services

We process personal data to:

  • Maintain panel quality and integrity
  • Monitor response consistency and reliability
  • Prevent duplicate or fraudulent participation
  • Improve website functionality and user experience
  • Conduct internal analytics and performance evaluation

This helps ensure the reliability and credibility of research data provided to our clients.

4. Processing Incentives and Rewards

Where applicable, we use personal and payment information to:

  • Verify eligibility for rewards
  • Process payments or digital incentives
  • Maintain accurate financial records
  • Prevent misuse of reward systems

Payment information is used strictly for incentive administration purposes.

5. Communications and Notifications

We may use your contact information to:

  • Send survey invitations
  • Provide participation confirmations
  • Notify you about panel updates
  • Respond to inquiries and support requests
  • Share research-related announcements

Marketing communications, if any, are sent only where permitted by law, and you may opt out at any time.

6. Fraud Prevention and Data Integrity

We may process personal data to:

  • Detect suspicious or automated activity
  • Prevent identity misrepresentation
  • Ensure compliance with research quality standards
  • Protect our systems from unauthorized access

These measures help maintain a fair and secure research environment.

7. Compliance with Legal and Regulatory Requirements

We may use personal data to:

  • Comply with applicable laws and regulatory obligations
  • Respond to lawful requests from authorities
  • Enforce contractual agreements
  • Resolve disputes
No Sale of Personal Data

Frequent Research Fieldwork Solutions Pvt. Ltd. does not sell personal data to third parties. We do not disclose personally identifiable information to clients for marketing or sales purposes.

Survey responses are typically:

  • Aggregated
  • De-identified
  • Anonymized
  • Reported in statistical form

Clients receive research findings in formats that do not directly identify individual participants unless explicit consent has been provided.

Data Sharing and Transfers

We may share personal data with:

  • Research clients (in anonymized or pseudonymized form)
  • Third-party panel providers
  • Payment processors
  • IT service providers
  • Legal or regulatory authorities (when required)

If data is transferred internationally, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Contractual data protection agreements
  • Secure encrypted transmission
Cookies & Tracking Technologies

Frequent Research Fieldwork Solutions Pvt. Ltd. uses cookies and similar tracking technologies to enhance website functionality, improve user experience, and support research operations. Cookies are small text files stored on your device when you visit our website. These technologies allow us and our authorized service providers to recognize your device and collect certain information about your interaction with our platforms.

Types of Technologies We Use

We may use the following technologies:

  • Cookies (session and persistent cookies)
  • Pixels and web beacons
  • Google Analytics
  • Tracking identifiers and device recognition tools
  • Log files and server-side tracking mechanisms

These technologies may collect information such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referral sources
  • Interaction with survey invitations or emails

Purpose of Cookies and Tracking Technologies

We use these technologies to:

  • Measure website traffic and usage patterns
  • Ensure proper functioning of our website and survey systems
  • Improve survey targeting and participant matching
  • Monitor recruitment campaign performance
  • Prevent fraudulent or duplicate survey participation
  • Enhance security and system integrity
  • Analyze engagement and optimize user experience

In some cases, third-party service providers (such as analytics providers) may process this information on our behalf under contractual safeguards.

Google Analytics

We may use Google Analytics or similar analytics tools to understand how visitors interact with our website.

These tools collect information about:

  • Pages visited
  • Duration of visits
  • Navigation patterns
  • General geographic region (based on IP address)

Google Analytics operates in accordance with its own privacy policies. Where required by applicable law, we implement appropriate consent mechanisms before enabling non-essential analytics cookies.

Your Choices and Control

You have the right to control or restrict the use of cookies.

You may:

  • Adjust your browser settings to refuse or delete cookies
  • Use browser extensions to manage tracking preferences
  • Withdraw consent through our cookie consent banner (where applicable)

Please note that disabling certain cookies may affect the functionality of our website or limit access to certain features.

Additional Information

For detailed information regarding the specific cookies we use, their purposes, retention periods, and how to manage them, please refer to our separate Cookie Policy.

Data Retention

Frequent Research Fieldwork Solutions Pvt. Ltd. retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including research, operational, contractual, and legal purposes.

We apply data minimization and retention limitation principles in accordance with applicable data protection laws.

Personal data may be retained for the following reasons:

  • To conduct and complete market research studies
  • To administer panel memberships and survey participation
  • To process and verify incentives or payments
  • To maintain accurate business and financial records
  • To prevent fraud, duplicate participation, or misuse of services
  • To comply with applicable legal, tax, accounting, or regulatory requirements
  • To resolve disputes and enforce agreements

Research Data Retention

Survey responses are typically retained for analytical and reporting purposes. Where possible:

  • Research data is anonymized or aggregated
  • Direct identifiers are removed or pseudonymized
  • Access is restricted to authorized personnel

Once anonymized, research data may be retained for statistical, benchmarking, or historical research purposes, as anonymized data no longer identifies individuals.

Account and Panel Data Retention

If you are a registered panel member:

  • Your account information will be retained while your membership remains active.
  • If your account becomes inactive or is terminated, we may retain limited information for fraud prevention, audit purposes, or legal compliance.

If you request account deletion:

  • Personally identifiable information will be deleted or anonymized within a reasonable timeframe, unless retention is legally required.
  • Certain transactional records (e.g., payment records) may be retained as required by law.

Legal and Regulatory Retention

We may retain personal data beyond normal retention periods where required to:

  • Comply with statutory or regulatory obligations
  • Respond to lawful government or judicial requests
  • Protect legal rights or defend against claims

Secure Deletion and Anonymization

When personal data is no longer required:

  • It is securely deleted from our active systems; or
  • Irreversibly anonymized so that it can no longer be associated with an identifiable individual.

We implement appropriate technical and organizational measures to ensure secure disposal of personal data.

Data Security

We implement reasonable technical and organizational safeguards, including:

  • Encrypted data transmission (SSL)
  • Secure servers
  • Access controls
  • Authentication systems
  • Restricted internal access

However, no system can guarantee 100% security over the internet. In case of a data breach, we will notify affected individuals as required by law.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Withdraw consent
  • Object to processing
  • Data portability
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact: support@frequentresearch.com

We may verify your identity before processing requests.

Children’s Privacy

Frequent Research Fieldwork Solutions Pvt. Ltd. is committed to protecting the privacy of children and minors.

Our websites, survey panels, and research programs are generally not intended for individuals under the age of 18 years, unless:

  • Explicit and verifiable parental or legal guardian consent has been obtained; and
  • Participation complies with applicable local laws and regulatory requirements.

Age Restrictions

In most jurisdictions, individuals must be at least 18 years of age to:

  • Register as a panel member
  • Participate independently in surveys
  • Receive incentives or rewards

Where local laws permit participation by minors under 18 (for example, youth-focused research studies), we will:

  • Obtain prior parental or guardian consent
  • Clearly explain the purpose and nature of the research
  • Limit data collection to what is necessary
  • Apply enhanced safeguards for sensitive data

Parental Consent

Where parental consent is required:

  • Consent must be provided by a parent or legal guardian through a verifiable method (such as email confirmation or written authorization).
  • The parent or guardian may review, modify, or request deletion of the child’s personal data.
  • Participation may be withdrawn at any time.

Unintentional Collection of Children’s Data

If we become aware that personal data has been collected from a minor without appropriate authorization or lawful basis:

  • We will take immediate steps to delete such data from our systems; and
  • We may suspend or terminate the associated account, if applicable.

Parents or guardians who believe that their child has provided personal data without authorization may contact us at:

support@frequentresearch.com

We will promptly investigate and take appropriate corrective action.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies independently.

Marketing Communications

If you opt-in to receive communications:

  • You may unsubscribe at any time
  • Each marketing email contains an opt-out link
  • You may also contact us directly to opt out
Data Controller & Contact Information

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act, 2023 (India), the data controller responsible for the collection, use, and processing of personal data described in this Privacy Policy is:

Frequent Research Fieldwork Solutions Pvt. Ltd.
Mangolpur Kalan
Delhi – 110085
India

Email: support@frequentresearch.com
Website: https://www.frequentresearch.com

Frequent Research Fieldwork Solutions Pvt. Ltd. determines the purposes and means of processing personal data collected through its websites, survey panels, and research activities, except in cases where it acts as a data processor on behalf of a third-party panel provider or research client.

Data Protection Inquiries

If you have questions regarding this Privacy Policy, or if you wish to:

  • Exercise your data protection rights
  • Request access, correction, or deletion of your personal data
  • Withdraw consent
  • Raise concerns regarding data processing practices

You may contact us using the details above. To protect your privacy and security, we may take reasonable steps to verify your identity before responding to your request.

We will respond to legitimate data protection requests within the timeframe required under applicable law.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

If we make material changes:

  • We will update the “Last Updated” date
  • We may notify you via email or website notice

Your continued participation constitutes acceptance of the revised Policy.

ESOMAR Corporate Membership

The Company’s Director, Mr. Manish Kumar, is an individual member of ESOMAR (European Society for Opinion and Marketing Research).

As an ESOMAR member, Mr. Kumar is bound by the:

  • ESOMAR International Code on Market, Opinion and Social Research and Data Analytics
  • ESOMAR Professional Standards and Ethical Guidelines

Through this professional affiliation, Frequent Research Fieldwork Solutions Pvt. Ltd. aligns its research practices with internationally recognized ethical standards, including:

  • Voluntary participation and informed consent
  • Protection of respondent anonymity
  • Transparency in data usage
  • Separation of research from sales and marketing activities
  • Responsible data handling and confidentiality

While the Company itself does not claim corporate ESOMAR membership, it operates in accordance with globally accepted research ethics principles.

our affiliations