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Energy & utilities

Electric powerresearch, results and real stories.

Power utilities serve millions of households and businesses, and are judged on reliability, billing accuracy and how well they communicate during outages. Smart meters are changing the relationship.

See the case studies Download all as one PDF
  • 10case studies
  • 7markets
  • 3teams involved

What is shaping the industry

  1. 01Smart meters are changing billing and payment behaviour
  2. 02Outage communication strongly affects satisfaction
  3. 03Digital payments are replacing counter payments

Who we research

Residential consumersCommercial and industrial consumersSmart-meter usersField and call-centre staffRegulators

Questions we answer

  1. Q1How satisfied are consumers with supply and billing?
  2. Q2What drives smart-meter acceptance?
  3. Q3How should outages be communicated?
  4. Q4Which payment channels do consumers prefer?
Australia1 case studies India5 case studies Malaysia1 case studies New Zealand1 case studies Germany1 case studies United Kingdom1 case studies South Africa1 case studies Markets in these case studies
  • India5
  • United Kingdom1
  • South Africa1
  • Malaysia1
  • Germany1
  • Australia1
  • New Zealand1
Case studies

Electric power case studies.

All teams 10 Market Research 7 IT & Development 2 Accounts & Finance 1
  1. 01case ResearchA consumer satisfaction survey for a power distribution companyA state electricity distribution company 10 weeks
  2. 02case ResearchUnderstanding consumer concerns before a smart meter rolloutA power distribution utility 7 weeks
  3. 03case ResearchWhy households switch, or stay with, their energy supplierAn energy retailer 6 weeks
  4. 04case TechnologyA field app for line maintenance crewsA power distribution company 6 months
  5. 05case ResearchWhy households hesitate to install rooftop solarAn electricity regulator’s consumer advocacy unit 8 weeks
  6. 06case ResearchEvaluating community programmes around a thermal power plantA power generation company 8 weeks
  7. 07case TechnologyA WhatsApp assistant for electricity bill queriesA power distribution utility 4 months
  8. 08case ResearchLandowner perceptions along a new transmission line routeA transmission company 9 weeks
  9. 09case FinanceStrengthening regulatory financial reporting for a utilityA private power distribution licensee 5 months
  10. 10case ResearchDesigning electricity tariffs for EV ownersAn electricity retailer 6 weeks

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