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Section 4 of 6 · Quality process

Quality is not a step. It is every step.

Quality process: in market research

How we protect quality in each of our four services. Share a few details and the branded PDF opens in your browser in seconds.

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Each of our four services has its own quality process: the steps every project follows, the quality gate at the end of each step and the checklist the team works to.

Market Research

Sample sources, respondent verification and data validation, from our ESOMAR 37 answers.

  • Recruitment & verification
  • Fraud and duplicate checks
  • ISO 20252:2019
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Digital Marketing

Tracking, brand-safety and reporting checks on every campaign.

  • Measure before spend
  • Two-person launch check
  • Reconciled reporting
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IT & Development

Reviewed code, layered testing and safe releases.

  • Signed-off requirements
  • Peer review & automated tests
  • UAT and rollback plan
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Accounts & Finance

Maker-checker reviews, reconciliations and a compliance calendar.

  • Maker and checker
  • Deadline calendar
  • Client approval before filing
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Other sections

Consumer panel books Business professional panel books Healthcare panel books All services brochures Industries & case studies